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Small Project

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Small products/projects/services are:

  • Has less than 500 student and/or faculty users
  • Less than 1000 users

Step 1: Identify Problem and Top User Tasks (Required)

Identify the primary user task flow or funnel, establish at least one related user success metric, and prioritize the design to improve that metric.

Step 2: Get User Feedback (Required)

Gather and review current user feedback from available sources (e.g., support staff comments and statistics, ServiceNow incident/request data, application traffic, etc.) to uncover existing UX issues. Prioritize issues and include in your product objectives.

Step 5: Create a Plan to Measure Success, Gather User Feedback, and Iterate (Optional)

Review against common usability best practices to understand areas of needed improvement and to prioritize top issues into product requirements.