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Step 6: Follow Usability Best Practices

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Review against common usability best practices to understand areas of needed improvement and to prioritize top issues into product requirements.

UX heuristics create a structured method for evaluating a system's usability.


  1. Using the top tasks identified in “Identify Top User Tasks” in Step 1, review each step or user actions against the UX criteria in the UX Practice Factors for Evaluation job aid
  2. Fill out each component of the job aid: 
    1. Look and Feel
    2. Content
    3. Organization
    4. Usability
  3. Note inconsistency in steps/user actions within the job aid. 
  4. Prioritize each inconsistency to eventually resolve and add to the project requirements.

Job Aid

  1. UX Practice Factors for Evaluation for SRP